Customer Experience & Insights Manager (m/w/d)
Igp7D09uFHjFqaHmyGsqDCme5sRsFvUa · Berlin, BE
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- Company
- Igp7D09uFHjFqaHmyGsqDCme5sRsFvUa
- Location
- Berlin, BE
- Employment type
- Full-time
- Posted
- August 24, 2026
About this job
Implementierung und Steuerung des Voice-of-Client (VoC) Programms gemäß globalen Standards Zentrale Sammlung, Strukturierung und Weiterentwicklung aller VoC-Daten im Land Analyse von Kundenfeedback zur Identifikation von Trends, Risiken und Wachstumschancen Ableitung konkreter Handlungsempfehlungen für Commercial, Operations, Marketing und SOC Unterstützung strategischer Initiativen wie Account Planning, Churn Reduction sowie Cross- und Upselling Erstellung und kontinuierliche Weiterentwicklung zielgruppenspezifischer Reports und Dashboards Aktive Kommunikation von VoC-Erkenntnissen in Meetings, Workshops und bereichsübergreifenden Fomraten Sicherstellung strukturierter Feedbackprozesse sowie Einhaltung von Governance- und Datenschutzanforderungen Mind.…
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