Customer Success Manager - AVIAN

About this job

Safeguard customer satisfaction by consistently meeting obligations and managing expectations - ensuring our products, services, and support provide seamless value throughout the entire customer journey! As a Customer Success Manager, you will be responsible for protecting customer satisfaction by meeting service obligations, such as SLAs, and effectively managing expectations regarding our high-tech products and support. You will act as the primary contact after project delivery, ensuring services are provided according to warranties while serving as the first-level escalation point. By analyzing performance KPIs and aligning service strategies with business goals, you will bridge the gap between customer needs and internal operations. This role reports to the Manager of Customer Success.…

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Manager salaries in Germany

Based on 771 postings that disclose pay.

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Most-requested skills in Germany

Based on 970 Germany vacancies that list requirements, these are the skills employers ask for most often.

• Leadership70% of postings
• Strategy32% of postings
• Budgeting25% of postings
• Stakeholder Management24% of postings
• Project Management16% of postings
• Coaching9% of postings
• Agile/Scrum4% of postings
• KPI3% of postings

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