Senior Operations Performance Manager (m/w/d)
SIXT Germany · Berlin
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- Company
- SIXT Germany
- Location
- Berlin
- Employment type
- Full-time
- Posted
- October 7, 2026
About this job
Als Operations Performance Manager bist Du die treibende Kraft hinter der Leistung unserer externen Dienstleister im Bereich Customer Service. Du verantwortest den gesamten Performance-Lebenszyklus: von der Qualitätssicherung und der Steuerung der Mitarbeiterentwicklung bis hin zum Eskalationsmanagement und der Kostenkontrolle. Dabei sorgst Du dafür, dass unsere Partner nicht nur Erwartungen erfüllen, sondern kontinuierlich neue Maßstäbe setzen. Als verlässliche Schnittstelle zwischen SIXT und seinen Dienstleistern übersetzt Du Performance-Daten in konkrete Verbesserungsmaßnahmen, mit direktem Einfluss auf Kundenzufriedenheit und operative Exzellenz.…
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