Senior Customer Success Manager - DACH

About this job

As a Senior Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers within the German market. You ensure every customer achieves success with Trustpilot - from onboarding and adoption to measurable results and advocacy. Your mission is to maximize product adoption, strengthen customer health, and reduce churn, ensuring customers realize ongoing value and remain engaged, satisfied partners. This role requires native-level German and strong professional English language skills. It is based in our Hamburg office. What you'll be doing: Lead high-stakes post-sale alignment for accounts in our premium plan.…

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Manager salaries in Germany

Based on 771 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Germany

Based on 970 Germany vacancies that list requirements, these are the skills employers ask for most often.

• Leadership70% of postings
• Strategy32% of postings
• Budgeting25% of postings
• Stakeholder Management24% of postings
• Project Management16% of postings
• Coaching9% of postings
• Agile/Scrum4% of postings
• KPI3% of postings

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