Senior CRM Manager - Lifecycle & Retention
M Kopa · London
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- Company
- M Kopa
- Location
- London
- Posted
- August 22, 2026
About this job
Join our expanding Product Growth team! We're actively recruiting a Senior CRM Manager as we continue to scale at M-KOPA. You'll build and scale the lifecycle systems that drive retention, upsell, and customer lifetime value for millions of everyday earners across Africa. The Impact 💚 You'll design the retention and upsell infrastructure that turns first-time customers into long-term, high-value ones, driving measurable CLV growth while creating financial inclusion for Africa's traditionally excluded. We've already helped over 10 million customers access over $2 billion in credit. It's your chance to be part of something that's transforming lives across an entire continent 🌍 The Opportunity 🏗️ Build lifecycle CRM from the ground up: design and scale retention, repayment, and upsell…
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