Workforce Management (Manager)

GetYourGuide · Berlin

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Company
GetYourGuide
Location
Berlin
Posted
July 21, 2026

About this job

Team mission Care at GetYourGuide is in the middle of a fundamental transformation — and it's one of the most important bets we're making as a company. We're moving from traditional human-led support to an LLM-powered model, where AI handles the majority of interactions and our human teams focus on the cases that genuinely need them. That shift changes everything: how we staff, how we plan, how we measure, and what "great care" even looks like. The Care Experience & Strategy team sits at the centre of this change. We're the function that turns operational complexity into clarity — owning the forecasting, analytics, and strategic planning that keep Care running as the model underneath it evolves. This isn't a team that maintains what exists.

This is a short summary.

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Manager salaries in Germany

Based on 763 postings that disclose pay.

Median salarygross / year
€60,000
€44,000Typical range€75,000

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

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