Workforce Management (Manager)

About this job

Team mission Care at GetYourGuide is in the middle of a fundamental transformation — and it's one of the most important bets we're making as a company. We're moving from traditional human-led support to an LLM-powered model, where AI handles the majority of interactions and our human teams focus on the cases that genuinely need them. That shift changes everything: how we staff, how we plan, how we measure, and what "great care" even looks like. The Care Experience & Strategy team sits at the centre of this change. We're the function that turns operational complexity into clarity — owning the forecasting, analytics, and strategic planning that keep Care running as the model underneath it evolves. This isn't a team that maintains what exists.…

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Manager salaries in Germany

Based on 770 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Germany

Based on 973 Germany vacancies that list requirements, these are the skills employers ask for most often.

• Leadership70% of postings
• Strategy33% of postings
• Stakeholder Management26% of postings
• Budgeting24% of postings
• Project Management16% of postings
• Coaching10% of postings
• Agile/Scrum4% of postings
• Team Leadership3% of postings

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