Technical Support Engineer - FortiNAC

Fortinet · Frankfurt, Hessen

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Company
Fortinet
Location
Frankfurt, Hessen
Posted
March 2, 2026

About this job

Reporting to ETAC Manager based in Kelsterbach, Germany, you would act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for FortiGate and FortiAuthenticator. In this position, the Technical Support Engineer will: Conduct basic troubleshooting on Fortinet products, mainly the FortiGate and FortiAuthenticator, ensuring prompt resolution of customer issues. Gather, analyze, and provide recommendations for configuration information, helping customers optimize their systems. Collect and analyze customer system information, identifying areas for improvement and suggesting corrective actions. Offer customer education to bridge knowledge gaps in networking, product understanding, and related areas.

This is a short summary.

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Engineer salaries in Germany

Based on 331 postings that disclose pay.

Median salarygross / year
€70,000
€55,000Typical range€85,000

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

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