Infrastructure Support Engineer

About this job

The Role As Infrastructure Support Engineer, you are the first technical point of contact for our customers when something goes wrong with their VMs or GPUs. You dig into logs, find the root cause, fix what you can, and keep customers in the loop until the issue is solved. This is a hands-on execution role – perfect if you love solving real infrastructure problems and want to grow with a fast-moving AI cloud. What You'll Do Receive and respond to customer issues with VM and GPU infrastructure, mainly via chat Investigate problems such as a machine going down by checking logs and identifying the cause Fix issues directly where you can Coordinate with our data centre partners and internal teams when needed Keep customers updated until their issue is resolved Provide technical coverage during…

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Engineer salaries in Germany

Based on 316 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Germany

Based on 366 Germany vacancies that list requirements, these are the skills employers ask for most often.

• Project Management33% of postings
• SAP23% of postings
• CAD17% of postings
• Quality Assurance17% of postings
• Lean10% of postings
• PLC8% of postings
• MATLAB6% of postings
• AutoCAD5% of postings

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