Senior Technical Support Engineer

About this job

Any issue with our software that impairs the operation of a customer’s contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly increase the value they receive from our solutions and will reduce financial risk when they experience problems. How will you make an impact? Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty. Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet captures, etc. to determine root cause of issues.…

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Engineer salaries in Germany

Based on 316 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Germany

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• Project Management33% of postings
• SAP23% of postings
• CAD17% of postings
• Quality Assurance17% of postings
• Lean10% of postings
• PLC8% of postings
• MATLAB6% of postings
• AutoCAD5% of postings

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