L3 Support Engineer

About this job

The role We are building our L3 Support Line from scratch to serve as the datacenter center of expertise for servers, firmware (BIOS/BMC), and deep Linux diagnostics across Europe and the US. This is a senior technical role focused on deep investigations, cross-site pattern detection, and driving permanent fixes with R&D and ODM vendors. You will turn complex incidents into scalable solutions and elevate L1/L2 capabilities through strong technical enablement. The work location is in Béthune, France. Your responsibilities will include: Deep Technical Investigation (Primary Focus) Lead root cause analysis beyond L2 depth (GPU failures, firmware issues, Linux-level faults, HW/SW interactions). Detect recurring patterns across sites and convert findings into durable fixes.…

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