Technical Support Analyst (German fluent), CP & ESG Audit & Assurance
Wolters Kluwer · DEU - Berlin
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- Company
- Wolters Kluwer
- Location
- DEU - Berlin
- Posted
- September 2, 2026
About this job
We are currently looking for a Technical Support Analyst, to join our team. About the role: As a Specialist in the Customer Service - Technical role, you'll be advancing your ability to resolve a wider range of technical issues for our customers. You’ll assist in the troubleshooting, maintenance, and resolution of technical support cases. Your contributions will help improve customer satisfaction and operational efficiency by addressing more complex issues with increased independence. Responsibilities: Handle escalated technical support inquiries from Specialist I. Perform intermediate-level troubleshooting and problem resolution. Guide customers through installation and setup of products. Document customer cases with detailed notes on troubleshooting steps.…
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