Head of Customer - DACH
Hawk · Munich
Don’t apply blind. See how your CV matches Customer Support first — free, in 30 seconds.
You will leave NewLuxJob. We do not receive or handle applications.
- Company
- Hawk
- Location
- Munich
- Posted
- August 13, 2026
About this job
Your Mission As Head of Customer for DACH at Hawk, you own everything that happens with our customers in your territory: the outcomes (GRR, NRR), the operating model that makes delivery repeatable, and the people who run it. You lead a regional team of Customer Value Partners, Data Scientists, and Implementation Consultants, and you sit between the Chief Customer Officer and the front line. This isn't a role where the playbook already exists and you just execute it, but it's also not a role where you build your own version in isolation. Much of the operational discipline, the services products, systems, and tools that make execution scalable, is still being built globally, and you're a core contributor to that single, globally deployable model, not the architect of a regional one.…
This is a short summary.
Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.
Customer Support salaries in Germany
Based on 122 postings that disclose pay.
Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.
Similar jobs
- Working Student AI Support & Operations · Statworx
- Working Student – Impact & Startup Accelerator Program Support · Netlight
- Customer Operations Executive · Fundingcircle
- Customer Success Manager (m/f/d) - EMEA · Statista
- (Senior) Commercial Customer Success Manager (d/f/m) · Vivenu
- IT Support Specialist 2nd Level (m/w/d) · MY Humancapital GmbH
See if your CV fits this job
Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.
- Instant match score for this role
- Tailored cover letter in one click
- Free — no credit card