Senior Workforce Manager - Capacity Planning & BPO Strategy
Qonto · Paris
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- Company
- Qonto
- Location
- Paris
- Employment type
- Full-time
- Posted
- February 27, 2023
About this job
------------------------------------------------------------------------------------------------------ Join us as Senior Workforce Manager – Capacity Planning & BPO Strategy to own the global capacity planning framework across all of Qonto's Ops factories — Banking Operations, AML/Fraud, KYCB, and Customer Care & Success. You'll set the methodology every factory uses, hold the consolidated budget view, and be the senior owner of BPO relationships at a strategic and contractual level. This is a hands-on build-and-run role: you'll design the model and direct its rollout, under the guidance of Marie Piquemil, our Head of Operations Enablement.…
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