Stage : Junior Customer Satisfaction manager: Technical Assistance, Spare-Parts, Connected Services

About this job

BAC+5 - Ecole de commerce et ou de communication Technical skills • Ability to analyse customer feedback and requests. • Good knowledge and use of Microsoft Excel, PowerPoint, and reporting or dashboard tools. • Understanding of root-cause analysis, corrective action plans, and continuous improvement principles. • Ability to coordinate actions with cross-functional teams. • Strong written and spoken English and French Behavioural Skills • Customer focus and empathy, with the ability to understand customer or dealers expectations and translate them into practical actions. • Clear communication, active listening, and the ability to work effectively with different departments. • Analytical thinking, curiosity, and a structured approach to problem-solving.…

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