Senior Enterprise Customer Success Manager - FR/ENG
Brevo · Paris
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- Company
- Brevo
- Location
- Paris
- Employment type
- Full-time
- Posted
- May 28, 2026
About this job
As a Senior Customer Success Manager at Brevo, you’ll own a portfolio of high‑value, stategic enterprise customers and act as their strategic partner across the full lifecycle. This is a highly collaborative role where you’ll run accounts like ongoing projects aligning stakeholders, driving timelines, managing risk, and ensuring customers realize value from Brevo. Your impact at Brevo: Own enterprise account strategy: Co-create Success Plans with your customers, define clear goals and KPIs, and ensure their success is measurable and documented Drive retention & risk management: Proactively monitor account health, anticipate churn risks early, and lead recovery plans for stalled or at-risk accounts Actively drive expansion: Identify cross-sell and upsell opportunities through quarterly…
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