AI Support Engineer Lead

About this job

Summary At Dust, we're building for a new kind of AI Operator: people who rethink and rebuild how their teams work around AI. Not “how can AI help us do this faster?” but “if AI existed from day one, would we even do this the same way?” As our AI Support Engineering Lead, you'll own how Support is built and scaled at Dust. This is a deeply hands-on role. You'll take on the hardest customer issues when our agents fall short, but your job isn't simply to resolve them. You'll look for the pattern behind each issue and turn what you learn into better agents, automation, tooling, documentation, and product improvements. Over time, you'll help grow the team and shape how Support Engineering operates as Dust scales.…

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