Customer Experience Engineer France
Pelico · Paris
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- Company
- Pelico
- Location
- Paris
- Posted
- October 13, 2026
About this job
1. Customer Impact Account Ownership: Act as the primary CX referent for assigned accounts, taking full ownership of client relationships and issue resolution to ensure long-term satisfaction. Strategic Communication: Communicate complex technical concepts clearly to both technical and non-technical stakeholders. Adoption & Onboarding: Deliver exceptional user onboarding experiences to ensure seamless adoption of Pelico’s tools (managing handovers, training via LMS, and guiding users through features via PeliBot and the Help Center). Client Alignments: Lead impactful regular client meetings (weekly or monthly depending on the tenant touchpoint level) to analyze touchpoints, align on progress, and set future goals.…
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