Business Analyst ServiceNow (H/F) - (Secteur Banque Assurance)
ALTEN · Boulogne-Billancourt, IDF
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- Company
- ALTEN
- Location
- Boulogne-Billancourt, IDF
- Employment type
- Full-time
- Posted
- October 14, 2026
About this job
Pour un de nos clients du secteur des Assurances, nous recherchons un(e) Business Analyst spécialisé(e) sur ServiceNow pour optimiser ses workflows IT et métiers. Vous serez au cœur de la transformation des services (ITSM, ITOM, HRSD, etc.) dans un environnement bancaire exigeant. Missions: Recueillir et formaliser les besoins métiers pour des solutions ServiceNow. Configurer et personnaliser des applications ServiceNow (ex: gestion des incidents, des demandes, des catalogues de services). Collaborer avec les équipes techniques pour intégrer ServiceNow avec d'autres systèmes (ex: SAP, Salesforce). Former les utilisateurs et rédiger la documentation technique. Participer à l'amélioration continue des processus via ServiceNow.…
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