Team Leader Customer Operations France (h/f/x)

Thorlabs · Paris, Île-de-France

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Company
Thorlabs
Location
Paris, Île-de-France
Employment type
Full-time
Posted
May 28, 2026

About this job

As Team Leader Customer Operations (m/f/x), you will lead a customer-focused customer service team while ensuring operational excellence, service quality, and continuous process improvement. You will act as a key link between local operations, European stakeholders, and global teams to drive performance and customer satisfaction. Key Responsibilities Lead and manage the Customer Service team in France, ensuring compliance with labor regulations, company policies, and performance standards. Drive operational excellence through workload planning, same-day order processing, KPI monitoring, and continuous process improvements. Collaborate closely with EMEA leadership and cross-functional teams (Sales, Logistics, Finance, Supply Chain, IT) across international locations.…

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Customer Support salaries in France

Based on 958 postings that disclose pay.

Median salarygross / year
€32,500
€26,000Typical range€40,500

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

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Team Leader Customer Operations France (h/f/x) — Thorlabs | NewLuxJob