Team Leader Customer Operations France (h/f/x)
Thorlabs · Paris, Île-de-France
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- Company
- Thorlabs
- Location
- Paris, Île-de-France
- Employment type
- Full-time
- Posted
- May 28, 2026
About this job
As Team Leader Customer Operations (m/f/x), you will lead a customer-focused customer service team while ensuring operational excellence, service quality, and continuous process improvement. You will act as a key link between local operations, European stakeholders, and global teams to drive performance and customer satisfaction. Key Responsibilities Lead and manage the Customer Service team in France, ensuring compliance with labor regulations, company policies, and performance standards. Drive operational excellence through workload planning, same-day order processing, KPI monitoring, and continuous process improvements. Collaborate closely with EMEA leadership and cross-functional teams (Sales, Logistics, Finance, Supply Chain, IT) across international locations.…
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