Customer Support Specialist

About this job

Owkin is looking for a Customer Support Specialist to own first-level support for K-Pro, Owkin's AI research platform for biopharma R&D, used by AstraZeneca, Sanofi, Servier and Boehringer Ingelheim. Our clients have made major investments to access K-Pro, and their contracts come with strict response and resolution SLAs. You will be their first point of contact during business hours: the person who understands their problem quickly, keeps them informed, and gets the right engineering, product or customer success people moving. You will also help shape how support works at Owkin, including where AI and agentisation make it better. IN PARTICULAR, YOU WILL: OWN THE SUPPORT FLOW - Own incoming tickets during business hours as the first line of support for all K-Pro clients - Triage every…

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Customer Support salaries in France

Based on 1,054 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in France

Based on 657 France vacancies that list requirements, these are the skills employers ask for most often.

• English55% of postings
• Communication52% of postings
• Ticketing16% of postings
• Troubleshooting12% of postings
• CRM11% of postings
• SLA6% of postings
• Jira4% of postings
• Salesforce3% of postings

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