Conseiller(ère) Relation Client

About this job

Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations' interfaces, payors' interfaces (States or Private Insurance). Main Accountabilities 1. Receive and/or place predominantly routine calls. 2. Maintain detailed & current knowledge of company's products/services. 3. Liaise with sales & technical staff to keep them up-to-date with customer needs. 4. Answer customer telephone inquiries, orders, service needs & complaints. 5. Analyze customer service needs for communication to service and technical departments. Differentiating Criteria - Handle larger accounts, managing contracts & overseeing a broader range of administrative functions. - Provide guidance to junior agents.…

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