Service Desk Technician (Dentons Europe Services)

About this job

Role The Remote Service Desk Technician provides first-line technical support to users across European offices from the Prague-based Remote Service Desk. The role delivers remote troubleshooting, incident management, and service request handling within agreed SLAs, working in close cooperation with Onsite Support and L2 Service Management teams. Responsibilities Provide first-line technical support, answering user queries relating to hardware and software problems. Log all IT incidents and service requests into the ticketing system. Resolve incidents and requests within agreed SLAs using remote diagnostic tools. Escalate complex issues to L2 Service Management with appropriate documentation and context. Hand over issues requiring physical intervention to Onsite Support teams.…

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Technician salaries in Czechia

Based on 1,071 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Czechia

Based on 61 Czechia vacancies that list requirements, these are the skills employers ask for most often.

• Electrical Systems39% of postings
• PLC33% of postings
• Hydraulics23% of postings
• Pneumatics20% of postings
• Troubleshooting8% of postings

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