Genesys Cloud CX Engineer

About this job

The Genesys Cloud CX Engineer is responsible for supporting, maintaining, and enhancing the Genesys Cloud CX platform following a recent deployment, while contributing to the broader contact center transformation across the company. The role combines technical engineering, solution design, platform support, integration, and continuous improvement to ensure scalable, secure, and effective omnichannel customer engagement capabilities. Key Accountabilities Support and evolve the Genesys Cloud CX platform to meet operational and strategic business needs Design, configure, and enhance omnichannel customer journeys across voice and digital channels Build and maintain inbound and outbound call flows, IVR, queues, routing logic, and agent configurations Configure and optimize routing strategies to…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Engineer salaries in Czechia

Based on 446 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Czechia

Based on 308 Czechia vacancies that list requirements, these are the skills employers ask for most often.

• CAD39% of postings
• AutoCAD27% of postings
• SolidWorks26% of postings
• PLC8% of postings
• Quality Assurance7% of postings
• Project Management6% of postings
• CATIA6% of postings
• Lean6% of postings

Similar jobs

• Freelance Mechanical CFD Engineer - AI Trainer · Mindrift
• CAD Engineer - AI Trainer · Mindrift
• Freelance Mechanical CAD&Simulation Engineer - AI Trainer · Mindrift
• Senior Kernel Support Engineer (remote work) · TuxCare
• Senior Backend Engineer – Go / Distributed Systems (Pure1) · Everpure
• Senior AI Engineer · Mastercard