Technical Support Specialist

About this job

Tasks and Responsibilities Support of IT tools for end-users & IT project owners Act as liaison between the client and/or appropriate resolver teams Create / Manage our IT platforms on behalf of user and appropriate resolver teams Providing initial response time to the requester using the predetermined process & SLA. Perform fault isolation in support of clients escalating as required. Use collaboration technologies such as Microsoft Teams, Webcasting, etc. Escalation of tickets to other Support teams when necessary, On-site Incident and Request resolution, ticket closure. Report customer feedback and potential product requests Help create technical documentation and manuals

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Customer Support salaries in Czechia

Based on 86 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Czechia

Based on 82 Czechia vacancies that list requirements, these are the skills employers ask for most often.

• Communication67% of postings
• Troubleshooting38% of postings
• English35% of postings
• CRM17% of postings
• Ticketing12% of postings
• Live Chat11% of postings
• German11% of postings
• Salesforce6% of postings

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