Technical Customer Success Manager – DACH Market

About this job

YOUR ROLE As Technical Customer Success Manager for the DACH market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end. You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers and implementing or improving their setups. WHAT TO EXPECT - Own a portfolio of DACH SMB customers across their full lifecycle - Build relationships, surface value, and find new use cases for AI agents to keep customers engaged - Support customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups - Run check-ins…

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Manager salaries in Austria

Based on 170 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Austria

Based on 297 Austria vacancies that list requirements, these are the skills employers ask for most often.

• Leadership63% of postings
• Strategy40% of postings
• Stakeholder Management36% of postings
• Budgeting27% of postings
• Project Management24% of postings
• Coaching10% of postings
• KPI4% of postings
• Team Leadership4% of postings

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