Customer Care Officer

À propos de ce poste

25,000+ active merchants 10 million consumers served 4.8/5 on Trustpilot Our team has grown from 2 to more than 350 people and we continue to expand across Europe. About the role As a Customer Care Officer, you will play a key role in ensuring a smooth and reliable experience for both merchants and consumers using Alma. You will support users, resolve complex requests and contribute to improving our operational processes. This role is based in Lille, with 2 days of remote work per week. Occasional weekend shifts may be required (approximately twice per quarter). Your main responsibilities will include: Customer & merchant support Handle complex requests from merchants and consumers via email and phone Guide users in the use of Alma’s payment solutions Provide clear and helpful responses…

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Salaires Support client — France

Basé sur 1 042 offres indiquant la rémunération.

Estimé à partir des rémunérations affichées sur nos sources — montants bruts annuels indicatifs, pas une offre.

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