Customer Success Specialist 🇫🇷

À propos de ce poste

🚀 About The Role The Customer Success Specialist will be responsible for retaining and building Bigblue small to medium accounts by increasing their overall satisfaction, helping those accounts to grow & upsell, and eradicating churn. Location: Paris 9th, France (Hybrid) As Customer Success Specialist, you will: Own the success of a portfolio of small to medium merchants Provide strong support when complex cases cannot be handled in a written way (level 2 of escalation) Serve as the main point of contact for a defined merchant portfolio, managing the relationship end-to-end with limited supervision Monitor account health metrics proactively to detect risks before they escalate Handle escalations autonomously — from identification to resolution — with a clear sense of ownership Retain and…

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Salaires Support client — France

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