Customer Experience Representative - English speaker

À propos de ce poste

We are looking for an English native speaker to join our team on the Monday-Friday shift. Your impact at Brevo: Manage and resolve daily client tickets via email and phone in a timely and professional manner. Ensure that clients’ questions and problems are addressed properly and in a timely manner. Handle challenging customers and escalate complex issues outside of the department when necessary. Report, analyze and resolve system and operational issues that impact clients. Grow client relations and work closely with the tech team to identify bugs. Work independently to master emailing best practices, as well as our platform and the tools we offer customers.…

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Salaires Support client — France

Basé sur 1 055 offres indiquant la rémunération.

Estimé à partir des rémunérations affichées sur nos sources — montants bruts annuels indicatifs, pas une offre.

Compétences les plus demandées en France

D'après 676 offres en France précisant leurs exigences, voici les compétences les plus demandées par les employeurs.

• English54% des offres
• Communication51% des offres
• Ticketing16% des offres
• CRM11% des offres
• Troubleshooting9% des offres
• SLA7% des offres
• Jira6% des offres
• German4% des offres

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