Experience Lead, Brookfield Place
Equinox · New York
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- Company
- Equinox
- Location
- New York
- Employment type
- Full-time
- Posted
- September 14, 2026
About this job
The Experience Lead is the standard-bearer of the club floor — a highly visible, service-obsessed operator who keeps the fitness floor immaculate, safe, and unmistakably Equinox. Blending operational precision with anticipatory hospitality, this role elevates the member experience at every touchpoint, protects the club environment, and drives ancillary revenue through educated, service-based engagement. RESPONSIBILITIES Maintain immaculate fitness floor standards through continuous re-racking, organization, cleaning protocols, and equipment presentation Conduct daily equipment checks and complete opening and closing checklists; escalate maintenance needs promptly Maintain a constant, active floor presence — monitoring usage and staying ahead of member needs Support front desk and…
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