LEAD GUEST SERVICE AGENT- HOTEL (SWING SHIFT)
Belterra Casino Resort · Florence
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- Company
- Belterra Casino Resort
- Location
- Florence
- Employment type
- Full-time
- Posted
- June 26, 2026
About this job
The Lead Guest Service Agent is responsible for providing superior service to both the internal and external customer. The Lead Guest Service Agent: Maintains an efficient and effective Hotel Front Office work group via direction from the Assistant Front Desk Managers. Provides training, assistance, and on-the-job work direction to the Front Desk Agents, Night Auditors, PBX Agents, Bell Attendants, Valet Attendants and Ogle Haus to ensure accurate, exceptional and courteous room registration and check-outs. Welcomes and provides service to guests of the hotel. Provides general leadership and work direction of department team members, including but not limited to: Organizing and assigning work.…
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