LEAD GUEST SERVICE AGENT- HOTEL (SWING SHIFT)

Belterra Casino Resort · Florence

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Company
Belterra Casino Resort
Location
Florence
Employment type
Full-time
Posted
June 26, 2026

About this job

The Lead Guest Service Agent is responsible for providing superior service to both the internal and external customer. The Lead Guest Service Agent: Maintains an efficient and effective Hotel Front Office work group via direction from the Assistant Front Desk Managers. Provides training, assistance, and on-the-job work direction to the Front Desk Agents, Night Auditors, PBX Agents, Bell Attendants, Valet Attendants and Ogle Haus to ensure accurate, exceptional and courteous room registration and check-outs. Welcomes and provides service to guests of the hotel. Provides general leadership and work direction of department team members, including but not limited to: Organizing and assigning work.

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LEAD GUEST SERVICE AGENT- HOTEL (SWING SHIFT) — Belterra Casino Resort | NewLuxJob