IT Operations Center Shift Supervisor

Boyd Gaming · Las Vegas

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Company
Boyd Gaming
Location
Las Vegas
Employment type
Full-time
Posted
July 16, 2026

About this job

Responsible for personnel-related matters for assigned staff members including but not limited to interviewing, hiring/recommending for hire, scheduling, training, evaluating, coaching, and counseling. Serve as Event Coordinator for all major system events/outages. Resolve and assist Support Center staff with resolving the majority of calls at first point of contact through the use of a knowledge base and other knowledge tools. Escalate problems to second level support areas as appropriate. Analyze alarm conditions presented by various internal management systems; perform triage efforts to assist in troubleshooting the affected application(s)/infrastructure(s). Effectively use appropriate tracking, metrics, and reporting systems to manage, report, and escalate issues.…

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IT Operations Center Shift Supervisor — Boyd Gaming | NewLuxJob