Room Reservations Agent
Boyd Gaming · Las Vegas
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- Company
- Boyd Gaming
- Location
- Las Vegas
- Employment type
- Full-time
- Posted
- August 27, 2026
About this job
Provide guests with a friendly and efficient service by answering incoming calls for the purpose of selling and reserving hotel rooms in a high volume call center for multiple properties. Job Functions: • Answer incoming customer calls. • Cross sell room reservations across multiple properties. • Access LMS, RMS, and CMS systems and be able to make informed decisions regarding comps, discounted and full rate rooms for hotel guests. • Possess knowledge of rates, room types, room availability, hotel policies and procedures. • Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner. • Utilize computer systems to run and compile necessary related reports.…
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