Patient Relations Liaison, Part-Time, Days (Thursday, Friday & Saturday)
Northwestern Memorial Healthcare · Chicago
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- Company
- Northwestern Memorial Healthcare
- Location
- Chicago
- Employment type
- Part-time
- Posted
- September 15, 2026
About this job
This position is 24 hours/week, working Thursday, Friday & Saturday. The Patient Relations Liaison performs as the patient advocate to ensure that patients and their families successfully communicate their needs to the Northwestern Memorial Hospital (NMH) and Northwestern Medicine Group (NMG). As the face of the organization, facilitates the process for the prompt investigation of patient grievances as mandated in law, regulation, and accreditation (The Joint Commission) standards. Represent Executive Administration when during critical events and event escalation. Serves as a conduit to Risk Management, Safety and Quality initiatives to ensure that patient feedback is utilized for improvements.…
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