Patient Relations Liaison, Full-Time, Days

Northwestern Memorial Healthcare · Chicago

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Company
Northwestern Memorial Healthcare
Location
Chicago
Employment type
Full-time
Posted
September 15, 2026

About this job

The Patient Relations Liaison performs as the patient advocate to ensure that patients and their families successfully communicate their needs to the Northwestern Memorial Hospital (NMH) and Northwestern Medicine Group (NMG). As the face of the organization, facilitates the process for the prompt investigation of patient grievances as mandated in law, regulation, and accreditation (The Joint Commission) standards. Represent Executive Administration when during critical events and event escalation. Serves as a conduit to Risk Management, Safety and Quality initiatives to ensure that patient feedback is utilized for improvements. The Patient Relations Liaison reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate…

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Patient Relations Liaison, Full-Time, Days — Northwestern Memorial Healthcare | NewLuxJob