CRM Lead – Service Cloud, AI & Omnichannel
Zoox · Foster City
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- Company
- Zoox
- Location
- Foster City
- Employment type
- Full-time
- Posted
- June 26, 2026
About this job
We are seeking an experienced and strategic CRM Lead with 10+ years of experience to drive the evolution of our Salesforce ecosystem across Service Cloud, AI-driven customer support, and omnichannel engagement. This role will serve as the CRM leader with strong depth in Service Cloud and ownership of AI/chatbot initiatives, while providing cross-functional leadership across Product, Engineering, Operations, and Data teams. You will shape CRM strategy, build scalable systems in a fast-evolving environment, and lead complex initiatives that transform customer support through automation and intelligence. In this role, you will: Lead CRM Strategy Define and drive the overall CRM roadmap aligned with business growth and customer support transformation Serve as the primary CRM leader across…
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