Director, Business Planning & Central Operations

Lyft · Nashville

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Company
Lyft
Location
Nashville
Salary
$157,440 - $196,800
Posted
July 14, 2026

About this job

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Sitting within the broader Safety & Customer Care team, Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale. The Director of Business Planning & Central Operations is a newly created role at the center of how Customer Care runs and grows.…

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Director, Business Planning & Central Operations — Lyft | NewLuxJob