Global Quality Assurance Leader (Contact Center)
Bosch Group · Fort Lauderdale
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- Company
- Bosch Group
- Location
- Fort Lauderdale
- Employment type
- Full-time
- Posted
- September 4, 2026
About this job
The Leader is the ultimate custodian of quality standard operating procedures and educational excellence across all delivery sites. This role does not directly manage front-line customer service agents but governs the global training and evaluation framework. The primary objective is to harmonize quality standards and ensure that agents in all operational sites deliver a seamless, uniform brand experience for the BMW brand. This position is fully onsite at our Fort Lauderdale, FL location. Experience: 5+ years of Quality Assurance & Training leadership experience within a multi-site, multi-lingual call center environment. Systems: Deep familiarity with Quality Assurance platforms (experience with 2Mares or migrating to modern platforms like Playvox/Scorebuddy is highly valued) and Learning…
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