Customer Care Product Manager- Epic

Abbott · Madison

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Company
Abbott
Location
Madison
Employment type
Full-time
Posted
September 15, 2026

About this job

Position Overview The Customer Care Product Manager- Epic partners with Customer Care stakeholders and Epic delivery teams to translate business needs into effective, scalable solutions within the Epic EMR. This position leads business requirement gathering, analyzes the problem space to define user stories, acceptance criteria, and ultimately verifies the work generated by the development teams meets the stakeholders’ requirements. This role owns the product vision, roadmap, and backlog for a defined set of Epic‑based capabilities, guiding initiatives from intake and prioritization through implementation and delivery. Serving as a key bridge between business partners and technical teams, the Product Manager brings strong Epic Cheers/CRM and Agile expertise to assess requests, shape…

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Customer Care Product Manager- Epic — Abbott | NewLuxJob