Sr. Manager Customer Excellence

AbbVie · North Chicago

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Company
AbbVie
Location
North Chicago
Employment type
Full-time
Posted
September 9, 2026

About this job

The Manager/Senior Manager, Customer Excellence, supports the Customer Excellence function in driving continuous improvement across the OneHUB customer journey for patients, HCPs, and other customers. Executes customer journey mapping, identifies improvement opportunities, and implements solutions that enhance service quality, reduce friction, and improve operational efficiency. Applies Six Sigma and operational excellence methodologies to deliver measurable gains in speed, quality, and customer satisfaction. Partners closely with OneHUB Operations, Pillar Teams, BTS, and AbbVie Business Partners to ensure improvements are practical, scalable, and fit for frontline execution within a regulated environment.…

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Sr. Manager Customer Excellence — AbbVie | NewLuxJob