IT Service Desk & SLA Operations Manager

Zoox · Foster City

Don’t apply blind. See how your CV matches Manager first — free, in 30 seconds.

Check my CV — freeApply on jobs.lever.co ↗

You will leave NewLuxJob. We do not receive or handle applications.

Company
Zoox
Location
Foster City
Employment type
Full-time
Posted
September 8, 2026

About this job

In This Role, You Will... End-to-End Ticket Ownership & Lifecycle Management Relentless Resolution Ownership: Personally track and follow tickets on their entire journey to the end-of-the-earth, taking total responsibility until issues are thoroughly, accurately, and effectively resolved. Queue Administration & Triage: Monitor, triage, and assign incoming incidents, service requests, and problem tickets across multi-tiered support teams with speed and accuracy. ● Closure & Quality Control: Validate that all tickets are properly documented, root causes are identified, and end-users confirm resolution before ticket closure. Escalation Management: Identify aging, stuck, or high-priority (P1/P2) tickets and proactively cross organizational boundaries to drive action and prevent SLA breaches.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in United States

Based on 894 United States vacancies that list requirements, these are the skills employers ask for most often.

  • Strategy66% of postings
  • Leadership62% of postings
  • Stakeholder Management49% of postings
  • Budgeting30% of postings
  • Project Management27% of postings
  • Coaching20% of postings
  • Agile/Scrum7% of postings
  • Change Management7% of postings
Manager skills

Similar jobs

See if your CV fits this job

Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.

  • Instant match score for this role
  • Tailored cover letter in one click
  • Free — no credit card
Check my CV — free
IT Service Desk & SLA Operations Manager — Zoox | NewLuxJob