Sr. Customer Success Manager, Federal

About this job

About the Role As a Customer Success Manager, Federal you will manage and grow a portfolio of customer relationships, ensuring their success and satisfaction while maximizing value realization from the Abnormal platform. Acting as a trusted advisor, you’ll align on success criteria, drive adoption of best practices, educate on new features, identify upsell opportunities, and proactively address issues while providing feedback to internal teams. Who you are Experienced in enterprise SaaS product support environments Skilled at building long-term, executive-level relationships and delivering measurable outcomes (renewals, health scores, growth) Strategic thinker with strong account management, planning, and problem-solving skills Capable of leading cross-functional initiatives to address…

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