Critical Situation Manager
Abnormal · Remote - USA · Remote-friendly
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- Company
- Abnormal
- Location
- Remote - USA
- Salary
- $107,100 — $154,000
- Posted
- August 17, 2026
About this job
The Critical Situation Manager owns the customer-facing response when a customer's trust in the platform has been shaken by a significant efficacy or product concern. This role engages when a customer's feedback is substantive and requires a coordinated investigation and response from R&D and other technical teams. The Critical Situation Manager leads that investigation, translates technical findings into clear, confidence-restoring customer communication, and owns the engagement through to a formal resolution and close-out. As a Critical Situation Manager, you are a skilled communicator who thrives at navigating complex customer challenges, influencing cross-functional teams, and restoring customer confidence.…
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