Senior Manager, Customer Experience

DoorDash USA · New York, NY; San Francisco, CA; Seattle, WA; Los Angeles, CA; Chicago, IL; United States -Remote · Remote-friendly

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Company
DoorDash USA
Location
New York, NY; San Francisco, CA; Seattle, WA; Los Angeles, CA; Chicago, IL; United States -Remote
Salary
$143,400 — $210,900
Posted
June 2, 2026

About this job

About the Team As one of DoorDash's core operations teams, Customer Experience, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs, manages, and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible. About the Role The Senior Manager role will lead the Credit & Refunds (C&R) Resolutions team focused on developing and scaling a cross-functional, AI-integrated compensation decision function that drives both cost savings and growth across support and fraud domains.…

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Senior Manager, Customer Experience — DoorDash USA | NewLuxJob