Senior Manager, Analytics, Customer Experience

DoorDash USA · San Francisco, CA; Sunnyvale, CA; Seattle, WA; New York, NY; Los Angeles, CA; Chicago

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Company
DoorDash USA
Location
San Francisco, CA; Sunnyvale, CA; Seattle, WA; New York, NY; Los Angeles, CA; Chicago
Salary
$219,700 — $323,000
Posted
August 13, 2026

About this job

About the Team The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers — spanning both teammate-assisted and AI-driven support — obsessing over the user journey to ensure every interaction is seamless and reliable. As the analytics team, our mission is to make every support interaction measurably better: we define what a great resolution looks like, quantify where we fall short, and turn that into a roadmap for product, operations, and AI/ML partners. We are looking for a Senior Manager to lead and grow the analytics team behind our core support experience.…

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Senior Manager, Analytics, Customer Experience — DoorDash USA | NewLuxJob