Manager, CX AI Strategy
Brex · San Francisco
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- Company
- Brex
- Location
- San Francisco
- Salary
- $125,600 - $157,000
- Posted
- July 1, 2026
About this job
Customer Experience at Brex The Customer Experience team is the connective tissue between Brex’s product and the companies that depend on it every day. We don’t just resolve issues — we surface insights, close feedback loops, and help shape the product roadmap. As Brex becomes an AI-native company, our CX organization leads that shift: building the systems, metrics, and workflows that let AI handle routine complexity while humans focus on judgment and relationships. We measure success not by tickets closed, but by customers who don’t need to contact us in the first place. What you’ll do Brex is looking for an experienced AI operator & leader to own the strategy and execution of AI-powered customer experience.…
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