Community & Executive Escalations Program Manager

Anthropic · San Francisco, CA | New York City

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Company
Anthropic
Location
San Francisco, CA | New York City
Salary
$210,000 — $260,000
Posted
May 4, 2026

About this job

We are seeking an experienced Program Manager to be a founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of how Anthropic protects its reputation when high-stakes user issues surface on social media or arrive through executive channels. You'll be the person actively monitoring public conversations, triaging incoming escalations, opening and managing incidents, and running them to resolution alongside cross-functional partners. You'll help stand up the function from scratch and operate it day-to-day. The ideal candidate combines calm-under-fire judgment with sharp written communication and a bias toward action.…

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Community & Executive Escalations Program Manager — Anthropic | NewLuxJob