Manager, Financial Planning & Analysis – Payments & Customer Service
Spotify · New York, NY
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- Company
- Spotify
- Location
- New York, NY
- Posted
- July 15, 2026
About this job
Spotify is looking for a Manager to join our Finance team and serve as a dedicated FP&A partner for our global Payments and Customer Service functions. As Spotify continues to scale across markets and monetization models, payments sit at the heart of how we acquire, convert, and retain subscribers, while customer service shapes the experience and cost of supporting them. This role owns the financial lens on both ecosystems. This is a high-impact, partner-facing finance role responsible for the payments and customer service forecast processes, the financial evaluation of payment partner and processor deals, the pipeline of payment optimization proposals, revenue protection and payment-cost assurance, and the modeling of contact center labor needs.…
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Most-requested skills in United States
Based on 66 United States vacancies that list requirements, these are the skills employers ask for most often.
- Forecasting68% of postings
- Budgeting41% of postings
- Excel38% of postings
- Financial Modeling38% of postings
- Treasury18% of postings
- SAP11% of postings
- M&A8% of postings
- IFRS3% of postings
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