Staff Machine Learning Engineer (Modeling), Support

Block · Seattle, WA, United States of America

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Company
Block
Location
Seattle, WA, United States of America
Salary
$276,800 — $415,200
Posted
June 3, 2026

About this job

The Role Block's Support ML Modeling team is a central driver of innovation in customer support experiences across our entire ecosystem—including Cash App, Square, and other business units. We are dedicated to advancing the state of intelligent, automated support through machine learning and generative AI. From customer-facing chatbots to smart internal tools for agents, our team builds high-impact, scalable systems that improve support quality, efficiency, and accessibility. We're building the future of support at Block: one powered by AI, voice interfaces, and smart automation. We're looking for candidates with a passion for intelligent systems, practical ML experience, and a desire to build product-driven solutions.…

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Staff Machine Learning Engineer (Modeling), Support — Block | NewLuxJob