ServiceNow Business Analyst
AbbVie · Mettawa
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- Company
- AbbVie
- Location
- Mettawa
- Employment type
- Full-time
- Posted
- July 20, 2026
About this job
The Business Analyst will support the CMDB & ITOM POD by helping coordinate delivery, documentation, and operational readiness across the team’s workstreams. This role is focused on enabling a well-organized, disciplined pod model that supports intake, planning, tracking, and communication for work related to CMDB updates, discovery-related enhancements, integrations, and service support activities. The Business Analyst will work closely with the Delivery Lead, Architect, Scrum Master, engineers, testers, and stakeholders to help keep work moving smoothly through the pod operating model. In this role, the Business Analyst will help maintain visibility into POD priorities and backlog.…
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