Operations Analyst, Demand Operations & Service Quality
Waymo · San Francisco
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- Company
- Waymo
- Location
- San Francisco
- Salary
- $130,000 — $160,000
- Posted
- July 11, 2026
About this job
The Demand Operations & Service Quality team drives conversion, retention and utilization within local markets via metrics design and oversight, issue mitigation, and key demand opportunities. The Ops Analyst, Demand Operations & Service Quality will provide analytical and operational support across the entirety of the Demand Ops & Service Quality team, with a focus on understanding top rider pain points, building dashboards for Ops Managers to self-serve data, investigating escalated metrics, and supporting marketplace enablement. This role reports to the Head of Demand Operations & Service Quality. You will: Lead analytical reporting cadences for the Demand & Service Quality Operations team - preparing key reports, diagnosing issues, and identifying opportunities for improvement Drive…
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